We consider ensuring the right to the protection of personal data as a fundamental commitment of Wolep.com, therefore we shall dedicate all necessary resources and endeavours to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or “GDPR”), as well as with any other applicable law within the European Union. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us with regard to our products and services, including through our website.
Who are we and how can you contact us?
Wolep.com is the trade name of Avocatura Com SRL, a legal entity of Romanian nationality, with its registered office in Galați, Str. Nicolae Bălcescu nr. 56, Galați County, Romania, with registration number in the Trade Register J17/380/2004, sole tax registration code 16234725 (hereinafter “Wolep.com” or “we”/“us”). For the purposes of the data protection law, we are a controller when we process your personal data.
As we are always open to hearing your opinions, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the Wolep.com Data Protection Officer at the email address firstname.lastname@example.org or by mail or courier at Galați, Str. Nicolae Bălcescu nr. 56, Galați County, Romania - mentioning: for the attention of the Wolep.com Data Protection Officer.
What categories of personal data can we process?
We generally collect your personal data directly from you, so that you have control over the type of information you provide to us. By way of example, we receive information from you as follows:
When you create a Wolep.com account, you send us: your e-mail address, name and surname, as well as your telephone number.
Within your personal page (My Account) on the Wolep.com platform you can add additional information, such as: photo, gender, nickname, mobile phone number, landline number, date of birth, level of education, delivery addresses, alternative e-mail address, credit card details etc.
When you place an order, you provide us with information such as: the desired product or service, name and surname, invoicing details, payment method, phone number etc. The details of the credit card used to pay our fees or products are not known to us.
We may also collect and subsequently process certain information about your behaviour while visiting our website or using the smartphone app in order to personalise your online experience and provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section below on the purposes of processing.
On our website and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. Moreover, we do not want to collect or process data of minors under the age of 16.
Here are some categories of personal data that we do not process:
The data mentioned above are collected by Wolep.com in order to facilitate, from a technical point of view, the communication between Clients and Lawyers or between the Lawyers involved in a form of Professional Collaboration and are used only for the purpose of being communicated to the parties involved in that communication.
What are the purposes and grounds of processing?
We will use your personal data for the following purposes:
1) To provide the Wolep.com’s services for your benefit
This general purpose may include, as appropriate, the following:
a) Creating and managing the account within the Wolep.com platform;
b) Order processing, including taking over, validating, shipping and invoicing thereof;
c) Solving cancellations or problems of any kind related to an order, to the goods or services purchased;
d) Return of the products / services according to the legal provisions and to those included in the “Terms and Conditions” of the Wolep.com website;
e) Refund of the equivalent value of the products / services, according to the legal provisions and to those included in the "Terms and Conditions" of the Wolep.com website;
f) Settlement of Fees from Clients to Lawyers or between Lawyers involved in a Professional Collaboration relationship made through the Wolep.com website;
g) Providing support services, including providing answers to your questions about your orders or the Wolep.com’s goods and services or to those of the partner Lawyers in the WOLEP International Network of Lawyers;
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Wolep.com and you. Certain processing subject to these purposes is also required by the applicable law, including the tax and accounting law.
2) To improve our services
We are always willing to offer you the best experience of interaction with Lawyers in the WOLEP International Network of Lawyers. To do this, we may collect and use certain information about your behaviour as a Client or as a Lawyer, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in doing business, always making sure that your fundamental rights and freedoms are not affected.
3) For marketing
We want to keep you informed about the best offers for the products/services of interest to you. In this regard, we can send you any type of message (such as: e-mail/text message/by telephone/mobile push/webpush etc.) containing general and thematic information, information on services similar or complementary to those that you have purchased, information on offers or promotions, information on products added in the "My Account/Cart" section or the "Account/Favourites" section or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we can display personalised recommendations on the website and in the smartphone app. In order to provide information of interest to you, we may use certain data regarding your behaviour as a Client (e.g. Practice Areas of Lawyers whose Profile Pages have been viewed or to whom you have requested an Online Legal Consultation) in order to create a Client profile for you. We always ensure that such processing is carried out in compliance with your rights and freedoms and that the decisions taken based on it have no legal effect on you and do not affect you in a similar way to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
- Changing the settings from the client account in the "Notifications" section;
- Accessing the unsubscribe link displayed in the messages you receive from us; or by
- Contacting Wolep.com using the contact form described here.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.
4) To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and business. These may include:
- Measures to protect the website and users of the Wolep.com platform against cyber-attacks;
- Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
- Measures to manage various other risks.
The general basis of these types of processing is our legitimate interest in defending our business, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the guarding of goods and values provided by the applicable legislation in this matter.
How long do we retain your personal data?
As a general rule, we will store your personal data as long as you have an account on the Wolep.com platform. You may request us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing your account, where applicable law or our legitimate interests so require.
To whom do we transfer your personal data?
Where applicable, we may transfer or provide access to certain of your personal data to the following categories of recipients:
- companies within the same group of companies as Wolep.com;
- the Lawyer or Law Firm chosen by you to provide you Online Legal Consultations or to Draft a Legal Document for you;
- the Lawyer or Law Firm chosen by you in order to send them a live chat message;
- payment/banking service providers, the payment processor and the accounting firm;
- marketing / telemarketing service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- other companies with which we can develop joint programs for offering our goods and services on the market.
Should we have a legal obligation, or should it be necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third party legal entities under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts entered into with them.
In which countries do we transfer your personal data?
We currently store and process your personal data in Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the European Union, including in countries for which the European Commission has not recognized an adequate level of personal data protection.
We will always take measures to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States.
You can contact us at any time, using the contact details set out above, to find out more about the countries in which we transfer your data, as well as the guarantees we have put in place regarding these transfers.
How do we protect the security of your personal data?
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.
Any information related to payments is encrypted using HTTPS technology with TSL 1.2 encryption.
Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be seen and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.
What are your rights?
The General Data Protection Regulation grants you a number of rights in relation to your personal data. You may request access to your data, correction of any errors in our files and/or you may object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you can also be entitled to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.
More information about each of these rights can be obtained by consulting the table below.
In order to exercise your rights, you can contact us using the contact details listed above. Please note the following aspects if you wish to exercise these rights:
Identity. We take seriously the confidentiality of all records containing personal data. For this reason, please send us your requests regarding such records using the e-mail address associated with your Wolep.com account. Otherwise, we reserve the right to verify your identity by requesting additional information in order to confirm your identity.
Fees. We will not charge you a fee to exercise any rights with respect to your personal data, unless your request for access to information is ungrounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before resolving your request.
Response time. We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you whether you can tell us exactly what you want to receive or what worries you. This will help us act faster and shorten the response time to your request.
Third party rights. We are not bound to comply with a request if it might adversely affect the rights and freedoms of other data subjects.
You can ask us:
You may ask us to rectify or complete your inaccurate or incomplete personal data.
We may try to verify the accuracy of the data before rectifying it.
You may ask us to erase your personal data, but only if:
We are not bound to comply with your request to erase your personal data if the processing of your personal data is required:
There are certain other circumstances in which we are not required to comply with your request to erase data, although these are the two most likely circumstances in which we may deny this request.
Please note that, before exercising this right, you must download from your Wolep.com account and save all documents related to orders made from or through Wolep.com, regardless of whether the invoicing was made to you or to another natural person or legal entity (such as: invoices, warranty certificates). If you do not do this before exercising your right to erasure, you will lose all these documents and Wolep.com will be unable to provide them to you, as appropriate, because the process of erasure of data, respectively that of your Wolep.com account, with all its data and documents, is an irreversible process.
You may ask us to restrict the processing of personal data, but only if:
We may continue to use your personal data following a request for restriction if:
You may ask us to provide you with your personal data in a structured, commonly used and automatically readable format, or you may request that it be "ported" directly to another data controller, but in each case only if:
You may object at any time, for reasons related to your particular situation, to the processing of your personal data under our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.
You may also object at any time to the processing of your data for direct marketing purposes (including creation of profiles), without giving any reason, in which case we will cease processing as soon as possible.
You may request not to be subject to a decision based solely on automatic processing, but only when that decision:
This right shall not apply where the decision reached as a result of automatic decision-making:
You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are the following:
National Authority for the Supervision of Personal Data Processing
B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Phone: +40.318.059.211 or +40.318.059.212;
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issue amicably.
– by e-mail sent to: email@example.com or
– by post or courier to the address: Avocatura Com SRL, a legal entity of Romanian nationality, having its registered office in Galați, Str. Nicolae Bălcescu nr. 56, Galați County, Romania - mentioning for the attention of the Wolep.com Data Protection Officer.